Dos and Don'ts if attacked

Suffering a cyber attack is every organisations worst nightmare, however experience tells us it is an ever-present risk of all organisations, whatever their size, sector, or maturity. The actions you take in those first few hours of uncovering a breach are critical in terms of how effective your response will be. Here are our tips on what you should and shouldn't do to give yourself the best chance of recovery.

Initiate your Incident Response and Business Continuity Plans. If you don't have these, then get expert advice immediately.
Contact the police for advice. You are the victim of a criminal act and this must be reported.
Contact your Cyber or Crime Insurance provider. Your policy may place certain obligations or restrictions on you.
Stay calm and act rationally. Unfortunately, cyber attacks happen all the time. You are not the first and you will not be the last.
Do not try to hide it. Effective responses are based on timely, open, and honest stakeholder communication.
Do not tear everything down and start re-building without seeking expert advice. You may just be restoring the original vulnerability or malware.
Do not focus on attributing blame internally or to an attacker. The priority is getting back to business as usual as quickly and safely as possible.
Do not pay ransoms without seeking law enforcement advice and direction from your insurance provider. This route is no guarantee of resolution.

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